Table of Content:



How can I troubleshoot poor audio quality in my desktop dialer application?

If call audio is garbled

If call audio has dropouts:

If no audio or one-way audio is experienced in a call:

If call cuts off

I dial a number, but nothing happens

What should I do if my desktop dialer application crashes frequently?

Check your system resources to ensure that you have enough memory and processing power. Try reinstalling the application or updating to the latest version.

How to set Convolo Dialer as a default calling app ?

On Mac OS 🍎

To change the default calling app on Mac:

  • Open FaceTime on Mac.
  • Select "FaceTime" from the computer’s top menu bar > "Preferences" > "Settings".
  • Change the "Default for calls" to "Convolo Dialer".

On Windows 🖥

To change the default calling app on Windows:

  • Search for "Default apps".
  • Click on "Choose default apps by protocol" at the bottom.
  • Finally, scroll to "TEL", click on it, and select "Convolo Dialer".

What to do if Text Messaging / SMS are not available or not working for me?

Contact the application's customer support team at [email protected] for additional assistance. Provide as much detail as possible about the issue and steps you have already taken to troubleshoot the problem.

What should I do if none of the above troubleshooting FAQ resolve my dialer application issues?

Contact the application's customer support team at [email protected] for additional assistance. Provide as much detail as possible about the issue and steps you have already taken to troubleshoot the problem.

How to activate notifications on my laptop/PC when I get an incoming Call or Text Message ?

Contact the application's customer support team at [email protected] for additional assistance. Provide as much detail as possible about the issue and steps you have already taken to troubleshoot the problem.

Dialer again restarts/reconnects ?

International calls aren’t working ?

If you are having trouble with Convolo Dialer, please email us at [email protected]

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Look no further than this step-by-step guide, which will show you exactly how to enable call recordings for your campaigns or widgets.</span></p><p>ㅤ</p><p><span style="font-weight:600;font-style:;text-decoration:">Content In a Nutshell</span></p><p>ㅤ</p><h1><span style="font-weight:;font-style:;text-decoration:">How to Record Calls in A Step-by-Step Guide</span></h1><p><span style="font-weight:;font-style:;text-decoration:">Recording calls is an essential feature for businesses that want to ensure quality customer service, compliance with regulations, and performance monitoring. </span><span style="font-weight:;font-style:;text-decoration:"><a href="" target="_blank"></a></span><span style="font-weight:;font-style:;text-decoration:"> offers a straightforward solution to record calls through its platform. In this guide, we&#x27;ll walk you through the steps to enable call recording in </span><span style="font-weight:;font-style:;text-decoration:"><a href="" target="_blank"></a></span><span style="font-weight:;font-style:;text-decoration:">.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Step 1: Log in to </span><span style="font-weight:;font-style:;text-decoration:"><a href="" target="_blank"></a></span></h2><p><span style="font-weight:;font-style:;text-decoration:">Log in to your </span><span style="font-weight:;font-style:;text-decoration:"><a href="" target="_blank"></a></span><span style="font-weight:;font-style:;text-decoration:"> account using your email and password. Once you&#x27;re logged in, you&#x27;ll see the dashboard with a list of campaigns or widgets.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Step 2: Select the Campaign</span></h2><p><span style="font-weight:;font-style:;text-decoration:">Select the campaign or widget you want to record calls for. For instance, if you want to record calls from US Canada, click on that campaign.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Step 3: Navigate to the Call Tab</span></h2><p><span style="font-weight:;font-style:;text-decoration:">Once you click on the campaign, you&#x27;ll see a navigation menu on the left side of the screen. Select the &quot;Call&quot; tab from the navigation menu.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Step 4: Enable Call Recordings</span></h2><p><span style="font-weight:;font-style:;text-decoration:">On the Call tab, you&#x27;ll see an option called &quot;Call Recordings.&quot; Toggle the switch to the &quot;on&quot; position to enable call recordings for that campaign.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Step 5: Save Call Recordings</span></h2><p><span style="font-weight:;font-style:;text-decoration:">Once you turn on call recordings, all incoming calls will be recorded and saved as an audio file. You can access these recordings by clicking on the &quot;Call Recordings&quot; tab.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Step 6: Deactivate Call Recordings</span></h2><p><span style="font-weight:;font-style:;text-decoration:">If you want to stop recording calls for a particular campaign, navigate to the Call tab, and toggle the &quot;Call Recordings&quot; switch to the &quot;off&quot; position. When call recordings are deactivated, all incoming calls will not be recorded and won&#x27;t have the empath 3 file.</span></p><h2><span style="font-weight:;font-style:;text-decoration:">Conclusion</span></h2><p><span style="font-weight:;font-style:;text-decoration:">Enabling call recordings in </span><span style="font-weight:;font-style:;text-decoration:"><a href="" target="_blank"></a></span><span style="font-weight:;font-style:;text-decoration:"> is a simple process that can help your business monitor performance, ensure compliance, and improve customer service. By following the steps outlined in this guide, you&#x27;ll be able to record calls effortlessly for any campaign or widget.</span></p><p>ㅤ</p>