Table of Content:
How to Record Calls in Convolo.ai: A Step-by-Step Guide
Content In a Nutshell
Recording calls in Convolo.ai is a straightforward process that aids in monitoring performance, ensuring compliance, and improving customer service. By simply logging into your account, selecting the desired campaign or widget, and toggling on the 'Call Recordings' option, you can effortlessly record and access all incoming calls. Deactivation is just as easy should you decide to stop recording calls for a particular campaign.
Recording calls is an essential feature for businesses that want to ensure quality customer service, compliance with regulations, and performance monitoring. Convolo.ai offers a straightforward solution to record calls through its platform. In this guide, we'll walk you through the steps to enable call recording in Convolo.ai.
Step 1: Log in to Convolo.ai
Log in to your Convolo.ai account using your email and password. Once you're logged in, you'll see the dashboard with a list of campaigns or widgets.
Step 2: Select the Campaign
Select the campaign or widget you want to record calls for. For instance, if you want to record calls from US Canada, click on that campaign.
Step 3: Navigate to the Call Tab
Once you click on the campaign, you'll see a navigation menu on the left side of the screen. Select the "Call" tab from the navigation menu.
Step 4: Enable Call Recordings
On the Call tab, you'll see an option called "Call Recordings." Toggle the switch to the "on" position to enable call recordings for that campaign.
Step 5: Save Call Recordings
Once you turn on call recordings, all incoming calls will be recorded and saved as an audio file. You can access these recordings by clicking on the "Call Recordings" tab.
Step 6: Deactivate Call Recordings
If you want to stop recording calls for a particular campaign, navigate to the Call tab, and toggle the "Call Recordings" switch to the "off" position. When call recordings are deactivated, all incoming calls will not be recorded and won't have the empath 3 file.
Enabling call recordings in Convolo.ai is a simple process that can help your business monitor performance, ensure compliance, and improve customer service. By following the steps outlined in this guide, you'll be able to record calls effortlessly for any campaign or widget.